Frequently Asked Questions
Whether you want to know more about our pricing, how much our vans transport, what areas we cover, or what our operating times are, we have the answers in our FAQ section. If you have a question we’ve not covered yet, or you’d like more information about a question here, then get in touch with us and we’ll be happy to answer it.
Q. How much does it cost?
A. Years of experience in the field have taught us that all clearances are unique, whether they are for homes or business premises. Get in touch with us via phone, whatsapp, email or fill in the contact form here, and we will make an appointment to come visit you at your convenience. After discussing your needs, and helping guide you through what needs to be done, we will make a tailor-made offer, obligation free.
An estimate of the costs can be found here.
Q. How much can your vans carry?
A. Our van/s have a capacity of almost 20 square cubic meters, and can carry a total weight of 3.5 tonnes. With one van trip, we can easily carry the contents of a two bedroom house, for example.
Q. What areas do you cover?
A. We currently work within seven different regions:
- Amsterdam
- Amstelveen
- Alkmaar
- Haarlem
- Utrecht
- Leiden
- Wassenaar
We are happy to travel to wherever you may be located, to meet with you and create an inventory of what needs to be done. You will then receive a customized quote from us, all free of charge.
Q. What are your operating times?
A. Our company is called WoningontruimingNu – House Clearance Now – and not without reason. We are a professional team that can start work whenever you need us, in effect “Now”. You can contact us seven days a week, around the clock, and in cases of urgency we can start a clearance or relocation within 24 hours. We can even come by in the evening, or during the weekend, to make you an obligation free offer.
We can normally complete our work within the same day that we start, professionally and without cutting corners.
Q. Can a clearance also take place on the weekend?
A. Our times are flexible, and if it is needed we can schedule an appointment during the evening or upon the weekend. We will come by, talk through the work that needs to be done, and then offer you a tailor-made offer, without any obligation on your part. Wherever possible, we complete the work upon the same day that we start.
Q. How long does the process take?
A. The duration of the work depends on the size of the property, but we are usually able to complete everything upon the same day that we start. The process begins with us arranging a meeting with you, coming by to take an inventory of what needs to be done, and then making you a quote for how much this would cost. If you approve our offer, we can start right away at the scheduled time.
Is there great urgency, or an emergency situation? If so, take a look at emergency clearance.
Q. What services do you offer?
A. We work for a wide variety of clients; for private individuals, seniors who are moving to a smaller home, or their children who are helping them move. In addition, we work with landlords, real estate agencies, councils, housing corporations, health care institutions and property managers. We do this for homes, commercial buildings, and to clear attics, garages and storage spaces.
As well as home and business clearance, we conduct removals and relocations; these can be in combination with a home clearance, such as safely transferring packaged items to a new destination. We also offer storage for those goods that won’t make the trip during a relocation, or that need somewhere to be held after a clearance.
There are a few things that we don’t do. If a home has been seriously neglected or abandoned, and there is a pest infestation, we will put you in contact with pest control. The only other thing outside of our expertise, is the cleaning up of marijuana plantations.
Q. Do you only do "complete" property clearances?
A. When you contact us, we come to you and discuss exactly what it is that you need doing. As well as “whole” property clearances, we frequently also conduct work just to clear an attic, a garage, or part of a property.
Q. What guarantee do I have with the work?
A. We guarantee that the house will be delivered on time, and without any additional or hidden costs. In other words, you receive a guarantee that the handover inspection will approve the property; this means that if the delivery is not approved, we will return and come back to make sure the house is in order, free of charge.
Q. Do you buy furniture or other household effects?
A. While a lot of second hand furniture doesn’t hold much value, there are often items that still do; antiques, appliances that are in good or almost new condition (such as a working fridge or washing machine), etc. If during the clearance we come across any items of value or of interest, we will discuss this with you and make an offer toward purchasing them. We always make a fair and competitive offer, and are happy to discuss this with you. The amount is then deducted from the total invoice for the work.
Those items that can no longer be sold at a small profit, we donate to the thrift store, or we dispose of in an environmentally conscious manner.
Q. How should I pay for the work?
A. Payment is always made after the work is complete, by invoice. You can pay via bank transfer, or in cash if you prefer. Because we trust in both our reliability, and that of our customers, we don’t ask for any kind of deposit beforehand.
Q. Do I have to be present during the work?
A. We understand entirely that there are lots of reasons why you may not wish to be present, or are unable to be there; what’s more, while you can of course be present if you wish, we usually advise you not to be. Leaving a home can often be an emotional affair, and with us conducting the clearance, it is one less thing you need to worry about. After our work is done, we are happy to make one last round of the property along with you to check and confirm that everything has been completed as agreed, or we can take photographs of the end result and have them emailed to you.
It is also possible for us to take over the transfer of the building to the housing association or real estate agent, if you would prefer, and we can be present at the final inspection to hand in the key on your behalf.
Q. Can we also have things stored by you?
A. Yes, you can. We can temporarily store your household effects in our warehouse. This can be done for a period of one day, right up until a few years. The costs associated with this depend on the amount of storage required, and the duration of it’s use. We can therefore only give you a tailor-made offer, as the cost varies greatly depending on the situation.
You can also ask us to help sort your belongings, so that you only end up storing those items that you actually need to have stored.
Q. Do you also conduct repairs and cleaning during the work?
A. We deliver the property broom clean. This is a standard request by real estate agents, housing cooperatives, and similar entities. If desired, we can also completely clean the house, from washing windows to cleaning the sanitary facilities. It all depends on how the house needs to be delivered, and we are happy to discuss the different options with you.
We also carry out repair work, such as:
- removing floor coverings (including glued-down floors)
- removing adhesive residues
- sealing holes in walls and the ceiling
- removing wallpaper
- painting the wall and ceiling
- fixing or repairing garden structures, including the shed
- demolish structures you might have installed
- carrying out other small repairs
